Customer Relationship Management (CRM) software helps users in managing an organisation's interaction with its customers. Customers being both existing ones and potential customers created from leads. Sales force users use CRM to control the sales-side of the business. Sales-side tasks such as marketing campaigns, new lead management, developing opportunities, completing the sale, product maintenance and customer support. However, in most organisations CRM seldom exists in isolation and is usually a single component of a more complete business process.

Depending on the organisation, the complete business process may integrate purchasing, manufacture and control, inventory and stocking, distribution and logistics to satisfy customer demand and deliveries. These production-side tasks are frequently controlled using a combined CRM and Enterprise Resource Planning (ERP) solution.

We can supply various CRM solution options to integrate with commercial grade IT infrastructure and ERP systems. Please contact us for details.